Returns
Alphabet Art Photos gladly accept returns, exchanges, and cancellations.
Contact us within: 7 days of delivery
Ship items back to us within: 14 days of delivery
Request a cancellation: before item has shipped
The following items can't be returned or exchanged;
Gift Cards.
Custom or personalized orders ~ Because of the nature of these items, unless they arrive damaged or defective we can't accept returns.
Conditions of return
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable);
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at alphabetartphotos@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at alphabetartphotos@gmail.com and send your item to: 401 N Main St, Suite 1B, Hendersonville, NC 28792.
If the item was a gift purchased for you then the person who made the purchase must contact us to discuss any issues and possible returns.
Shipping
To return your product, you should mail your product to: 401 N Main St, Suite 1B, Hendersonville, NC 28792
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please be sure to provide the correct and up to date shipping address at checkout. Should an incorrect shipping address be provided and your order is returned to us by the shipping carrier, you the customer will be responsible for paying the item to be shipped out again. We will obtain a new mailing address from you.
We are proud of our excellent customer service so if you are in any doubt or have questions regarding your order please contact us first. We will consider any issues carefully and case by case.
The sign arrived on time and it's great! I'm sure my boss will love it.
Working with this seller was awesome and the turn around time was very quick! Everything she said she was going to do, she did and made the process seamless. The recipient loved the sign and was very happy with how it turned out with all the signatures.
Thanks again !!
Frame was the hit of the retirement party bringing participants together to personalize messages. High quality and appreciate receiving the gift nicely wrapped within 4 days of order. Buying another for a future retirement.